Our Services At CenterPoint Technologies we pride ourselves on leading the industry in customer service and satisfaction. We service the Midwest and beyond and are known for immediate assistance, client focused support, and long-term business relationships. Our services include the following areas: Commercial/Residential monitoring (all major signal formats accepted) UL Fire alarm systems Intrusion detection Elevator telephone monitoring Cellular/radio backup Full service dealer answering services Critical process monitoring Dealer On Line WEB access (E-Link) Daily, monthly and/or annual reports regarding subscriber and/or dealer key activities provided via e-mail as requested Voice Logger for recording of all telephone conversations; .wav files e-mailed upon request Interactive Voice Response (IVR) System for placing accounts on test and reviewing signal history via the telephone Monitoring Services CenterPoint Technologies provides you with the opportunity to have your Security and Fire Protection System monitored by a local company. This seamless process allows for the highest level of professional care and quality control. We have taken additional steps to ensure our customers receive a rapid, expert response should you experience an alarm activation during a burglary fire or trouble signals. Not All Monitoring Centers Are Created Equal. As a CenterPoint Technologies Dealer, you have the advantage of your security system being monitored by one of the few UL listed and 5 Diamond Rated Central Stations in the country. CenterPoint Technologies is proud to offer all of its 24,000 monitored customers a 24-hour Central Station that meets the requirements set by Underwriters Laboratories (U.L.), an independent agency that rates businesses for public safety and product compliance. Less than 25% of all monitoring facilities have been granted U.L approval. Our monitoring station has earned the “5 Diamond Award” by the Central Station Alarm Association (C.S.A.A). All of CenterPoint Technologies operators are required to pass the 5 Diamond ratings course at a higher percentage than the CSAA requires. Less than 5% of all Central Stations in the United States have the distinction of being 5 Diamond Certified. The facility is housed in an access controlled building under constant video surveillance. All equipment is backed up by primary and secondary generators as well as large, uninterruptible power supplies. We have an additional remote station located in Michigan that mirrors our facility here in the event of a local disaster. Please view our back up Central Station.